Returns & Refund

Thank you for shopping at CUDIQ. We take pride in delivering high-quality products and services to our customers. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines our procedures for handling refunds and applies to all purchases made through our website.

Refund Eligibility :

Damaged or Defective Products : If the product you receive is damaged, defective, or does not match the product description on our website, you may be eligible for a full refund or a replacement. Please contact our customer support team within 7 days of receiving the product to initiate the refund process.

Order Cancellation : You can cancel your order and request a refund before the item has been shipped. Once the order is shipped, the standard return policy will apply.

Change of Mind : If you change your mind about a purchase, we may offer a refund or exchange at our discretion. In such cases, the product must be returned to us in its original condition, unused, and with all original packaging. Please note that return shipping costs may apply, and a restocking fee may be charged.

Return and Refund Procedure :

Contact Customer Support : To initiate a refund request, please contact our customer support team at Mob. 9825878806. Provide your order details and a clear explanation of the reason for the refund request.

Return Authorization : Our customer support team will guide you through the return authorization process, which may include providing you with a return shipping label or instructions on how to return the product.

Product Inspection : Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.

Refund Processing : If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please allow 6 to 7 working days for the refund to reflect in your account, depending on your payment provider.

Exclusions :

Non-Refundable Items : Certain items may be non-refundable, including but not limited to digital products, gift cards, downloadable software, and personalized or custom-made products.

Hygiene and Safety : For hygiene and safety reasons, certain products, such as intimate apparel or perishable goods, may not be eligible for return or refund, unless they are damaged or defective.